At Reach N Rise, we are committed to protecting the privacy of every family who trusts us with their child's care. This Privacy Policy explains what information we collect when you use our website or services, how we use it, and the choices you have.
1. Who We Are
Reach N Rise is a paediatric therapy centre located at 4b, Nafar Kundu Road, Bakul Bagan, Bhowanipore, Kolkata – 700 026, India. We provide occupational therapy, speech and language therapy, physiotherapy, special education, behavioural therapy, early intervention, sensory integration therapy, developmental assessments, and related services to children and young adults.
We are the data controller for all personal information collected through this website and our clinical services. You may contact us at contact@reachnrise.in or +91 96747 59336 with any privacy-related questions.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
Contact details: name, phone number, email address, postal address
Child information: name, date of birth, diagnosis or developmental concern
Assessment and therapy reports generated during our clinical services
Messages sent through our contact form or WhatsApp
Information collected automatically:
Browser type, operating system, and device information
IP address and general geographic location
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies (see Section 9)
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing services: scheduling appointments, managing therapy plans, and communicating with your family about your child's care
Clinical records: maintaining accurate records of assessments, therapy goals, progress reports, and recommendations as required for continuity of care
Communication: responding to your enquiries, sending appointment reminders, and sharing relevant resources and updates
Improving our services: analysing aggregated, anonymised data to understand how our website is used and to improve the quality of care we deliver
Legal and regulatory compliance: meeting our obligations under applicable Indian law, including the Digital Personal Data Protection Act, 2023
Safety: protecting the safety and wellbeing of the children and families we serve
We will only use your personal data for the purposes set out above. We will not use your data for automated decision-making or profiling.
4. Data Sharing
We respect the confidentiality of your family's information and do not sell or rent your personal data to any third party. We may share information in the following limited circumstances:
With your consent: for example, sharing a clinical report with your child's school or another healthcare provider at your written request
Service providers: trusted third parties who assist us in operating our website and business (such as email service providers or cloud storage), subject to confidentiality agreements
Legal requirements: when required by law, court order, or government authority under Indian law
Child safety: if we have reasonable grounds to believe that disclosure is necessary to protect the safety of a child
All third parties who receive personal data on our behalf are contractually obligated to protect it and may only use it for the specific purpose for which it was shared.
5. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Secure, encrypted storage of digital records
Access controls limiting data access to authorised staff only
Regular review of our data handling practices
Staff training on data protection and confidentiality
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Clinical records: retained for a minimum of 7 years from the date of last service, as required by applicable Indian healthcare guidelines
Contact and enquiry data: retained for up to 2 years from last contact
Website analytics data: retained in anonymised form for up to 26 months
When data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Under applicable Indian data protection law, you have the following rights regarding your personal data:
Right to access: request a copy of the personal data we hold about you or your child
Right to correction: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your data where it is no longer necessary for the purpose it was collected, subject to our legal obligations
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time
Right to grievance redressal: raise a complaint about our data handling practices
To exercise any of these rights, please contact us at contact@reachnrise.in. We will respond within 30 days.
8. Children's Privacy
As a paediatric therapy centre, we necessarily collect information about children as part of providing our services. All such information is collected with the explicit consent of a parent or legal guardian. We do not collect personal information about children through our website directly — all data relating to a child is provided by a consenting adult caregiver.
Parents and guardians have the right to access, correct, or request deletion of their child's data. To do so, please contact us directly using the details in Section 10.
9. Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use:
Essential cookies: necessary for the website to function correctly (e.g., session management). These cannot be disabled.
Analytics cookies: help us understand how visitors use our website so we can improve it. Data collected is aggregated and anonymous.
Preference cookies: remember your accessibility and language settings between visits.
You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality. We do not use advertising or third-party tracking cookies.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us:
Address: 4b, Nafar Kundu Road, Bakul Bagan, Bhowanipore, Kolkata – 700 026, India
We are committed to working with you to resolve any concerns. If you are not satisfied with our response, you may contact the relevant regulatory authority under the Digital Personal Data Protection Act, 2023.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
